Terms & Conditions | Cancellation Policy
When purchasing or booking a ticket, all passengers agree to the following terms and conditions:
General:
- Bali Smiling Express reserves the right to refuse to carry any passenger or goods without assigning reason.
- This contract is subject to the laws of Indonesia, and may only be varied by agreement in writing between the company and the passenger.
- Verbal promises by booking agents or clerks will not be recognized by the company.
- Sea conditions can be unpredictable; therefore, all children and infants must be accompanied on board the vessel. Bali Smiling Express will not accept responsibility for injuries on board the boat.
- Each passenger is entitled to a maximum of 2 pieces of luggage, not exceeding a total weight of 25kg.
- Bali Smiling Express reserves the right to inspect the contents of any luggage and can refuse the carriage of any items that are likely to endanger the vessel or other travelers.
- Bali Smling Express is not recommended for passengers who are; pregnant, suffering from heart conditions, and suffering from serious back complaints or serious physical impairments.
- The company accepts no responsibility for loss or damage to luggage during the journey.
- Re-scheduling is based on seat availability and must be made 2 days prior to guest departure.
- Pets are not allowed onboard the ship.
- Includes Jasa Raharja Insurance
Cancellations & Delays:
- Bali Smling Express reserves the right to cancel a booking and change the schedule without any liability to the passenger due to major problem with the vessel, bad weather, technical issue, safety concerns related to passenger and/or crew, or by direction from the Indonesian Government and/or Harbor Master.
- Bali Smiling Express shall not be liable for damages or losses that may arise in the event of cancellation or delay of the service. Bali Smiling Express shall not be liable in any way for the cost of any accommodation, connecting flights, or for any alternative means of travel which may arise through cancellations or delays. Additional expenses so arising shall be the sole liability and responsibility of the passenger.
*To avoid disappointment concerning a connecting flight at any airport, Bali Smiling Express suggests providing yourself at least 24 hours before your onward travel. - In the event of a ticket or booking being cancelled by the passenger, Bali Smiling Express reserves the right to charge cancellation fees as follows: Cancellation more than 1 week from travel date: full refund. Cancellation less than 1 week but more than 48 hours from date of travel: 50% refund. Cancellation less than 48 hours from travel: NO REFUND. No show or late arrival: NO REFUND.
Cancellations Policy:
- Notice of cancellation must be received by us in writing.
- Without any charge: 7 days before the departure date.
- Between 3 days and 6 days will be charged 50% from the total ticket value.
- Between 2 days and 0 days will be charged 100% from the total ticket value.
- No show will be charged 100% from the total ticket value.
*Any bank charges incurred for a reversal will be at the expense of the passenger.
Refunds:
In the event of a trip cancellation by the company, the company shall refund any funds paid by the passenger directly to the company, or any funds already paid by an agent to the company on the passenger’s behalf. The passenger is responsible for collecting any funds paid to agents which have not yet been paid to the company.
Charge Back
Customers who have purchased Smiling Fast Boat tickets and have received services from Smiling Fast Boat either boat and/or shuttle cannot charge back for any reason.
Road Transportation in Bali
Road transportation is provided (private car) from and to one specific address in designated areas of Bali at an additional cost. The address must be specified at the time of booking and can only be changed at least 24 hours before departure.
SMILING EXPRESS
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OUR ADDRESS
Denpasar Office
Jl. Wijaya Kusuma no 53 denpasar, denpasar utara, denpasar- bali 80234
Phone : +62 81339556892
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